Your piece of jewellery is shipped in a durable condition and tamper-evidence packing is done so that the product remains intact. so the chances of anything happening to your prized package are super slim. Plus, all our shipments are fully insured. We advise not to accept such products that are tampered with.

Generally, we take 7-10 working days for all items (there are a few items that will take 2-3 weeks). Most of the products are usually readily available and it normally takes upto 7 days. Please exclude Saturdays, Sundays and festival occasions.

You can easily track the status of order by logging in to our website and click on "Pages" at the top of any Dua Gold page and go to "Order Tracking". This is the easiest and fastest way to get the most current information regarding your orders.

You are required to return the product in an an unused condition with its original packing and it should also include original tags, so that the refund can be initiated.You can simply call our Jewellery Consultant at +91 916 916 0611 or via email at email us at duagoldllp@gmail.com and they will guide you through the process.

You should receive your refund within three to four weeks, which takes into account the time required to ship to us, inspection and processing of your return at our facility. we make sure to refund the money to you in the same way how you have made the payment.